The internet blackout that afflicted Blackberry users for more than three days this week was caused by a complex series of hardware and software failings at RIM, the Canadian firm behind the smartphone brand.
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Tweet nothings: some BlackBerry owners are calling for compensation Photo: AP |
Engineers at its European headquarters in Slough, Berkshire, as well as its corporate base in Waterloo, Ontario, are still investigating what went so badly wrong. According to industry sources, however, a picture is beginning to emerge.
While Slough is the site of RIM’s European headquarters, and is also in charge of operations in the Middle East and Africa, it is not the physical location of the stacks of networking equipment that actually serve the tens of millions of BlackBerry users in these regions.
The firm is famously tight-lipped on such matters, but it is widely known within the mobile industry that the machines are actually maintained at its site in Egham, Surrey.
The problems began on Monday at around 10AM BST. Mobile networks noticed that BlackBerry internet traffic had fallen away completely. Senior RIM executives confirmed to them that there was a problem, and that an urgent investigation had been launched.
Brief outages are reasonably common in the internet industry and at this stage there was no indication that this one would lead so many customers to vow to abandon their BlackBerry in favour of rival smartphones.
7:30AM BST 14 Oct 2011
1 comments:
Good post. I just hope the RIM company is able to have a blasting comeback.
Regards
.A-
Blackberry accessories
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